How to download apps on model KD-50X690E Smart TV

Site Help More. View This Post. February 2, at PM. Dave J: Model No. Thanks a lot for your very thorough answer. Due to proximity, they are in a better position to respond to your questions or concerns. Thank you, Jerome If my post answers your question, please mark it as "Accept as Solution". Does my sony tv model no. KDL 48RC supported to install google play? Hi Tsamson, Welcome to Sony Community. Cheers Helen. Greetings and thank you for your message. On this site we are able to provide assistance for customers in North America.

Regards, Vincent If my post answers your question, please mark it as "Accept as Solution". I hope it helps. Regards, -Erin If my post answers your question, please click the button below "Accept as Solution". Please help. Hi can my tv support android apps Can you post the exact model number of your TV so we can check the information for you?

Best regards, -Erin If my post answers your question, please click the button below "Accept as Solution". The TV model you have provided appears to be a non-US model. Can i install google play on my sony bravia xe ??? How about on x90e? Can you install google play? Hi Alexandervq09, Welcome to Sony Community! Thank you for your inquiry.

We are very sorry because you cannot download the Google Play Store on this television. This unit is a smart TV. The television that capable of downloading the applications is the Android TV. Regards, -Jay If my post answers your question, please mark it as "Accept as Solution". Good morning i was wandering if somone can tell me if itspissible to get google play store on my sony bravia kdxe serial no tia.

Hello, Dave Can you tell me please, how to install google play on sony bravia tv, model : kdlwe? Thank you! Everyone keeps asking the same question and not understanding the same reply. If it is a Smart TV without Android, you will only have apps that Sony made available for that proprietary platform. You can simply google search your TV model and check it the specification says 'Android' anywhere.

If you dont see it, it likely is not an Android TV. Hope this helps. I have reset the data on the TV with same result. I have done a factory reset with the same result.

By trade, I am an IT professional software engineer and I have done countless installations of all of my electronic systems, so I know what I am doing. This is totally frustrating! I realize my TV is out of warranty, but updating the firmware of any electronic device, is a fundamental function of such device and should work without any issues! At this point, is there a solution that can be applied that can resolve this issue?

We apologize for the inconvenience that this may have caused you. My TV also has been saying that the software is up to date when I try the download. The TV also skipped the previous update. Do I have a similar issue here? How do I know what release date my TV should download in?

Upon checking our support page, yes, that is correct. The recent update for your TV is the v6. You may able to download it through your network or via USB.

Here's the link for that:. Is there a patch or recovery Firmware we could use to help us update our TVs? My brand new TV keeps losing its internet connection and half the apps keep disappearing! No help from Sony to address this either.

To all who have been experienced issues to upload latest software PKG 6. I recently experienced similiar problems with update from November, version.

I bought a 4 gig fat 32 flash drive and it still didn't work. Can you tell me which one you purchased? I thought I had gotten rid of an headache when I took the Samsung TV back bad build quality, they used glue for everything and when it started to heat up, all the glue loosened. This is ridiculous, Sony's customer service is the worst. I haven't even had the TV 2 years yet and I haven't been able to update it at all. You call and they shut you down when they hear the purchase date, but this is not even a physical issue like a break or anything, it's purely software.

It's and insult to all of us to insist we pay an arm and a leg for a tech to come out because of a software screw up. Why is there even a remote diagnostic on the TV if your not gonna use it. I've tried everything from 5 different USB drives all under 8GB to downloading the update on 3 different computers. I know that there are only a few here having this issue, but we bought YOUR product when there are plenty of other choices on the market.

I know that my few pennies might not count for nothing, but If there is no fix for this or should I say an interest to do so, then I will never buy another Sony product again even if my life depended on it. We regret to hear about what happened. Kindly send us a private message with your case number so we can review your file. Nor able to update or nor able to open any apps. For better assistance, may we know the complete model number of your unit?

I too have just bought two kd43xf. The software is really a let down definitely not up to Samsung, a very sad day for Sony. The existing software is V1. Tried to upload with different capacity USB no success the message is always the same: "No applicable data was found"!

I hope sony did not join with Volkswagen, Boeing or other untrustworthy brand. Reading that thread sadly demonstrate that sony help is really unimpressive. Fra Re. Hi KD43xf ,. We are sorry for any inconvenience this may have caused you. Please check the link below for more details.

Same issue over here. Sadly, Sony is not taking responsibility for selling TVs with antiquated software. They want me to pay them to fix it! The only thing we can do is boycott their products and post on Social Media.

I have spent hours on the phone with Sony and their solution was for me to pay to fix it. If it was as easy as you say, they would have corrected the issue by now, but thank you for your answer. Hello, jadebimitan and jcarusodesign! We sincerely regret that you're having an issue with your TV.

Please tell us the model number of your TV and a brief description of the issue so we can assist you further. Not happy with this television. Will not purchase another Sony. Everybody I talk to or chat with is unable to help but I keep getting put through the hoops.

Too many people for it to just be a coincidence. Hi User! We're sorry to hear this issue. In this case, you can follow the troubleshooting steps to isolate this issue. For further assistance, please provide the exact model number of the unit. The USB update proceeds as other have described here and indicates success but never actually updates anything.

Might as well give up on the update. I had 1 month left on the warranty and they gave me the run around until it was up and then told me that I had to pay a technician to look at it. I just bought a 4k Firestick and swore never to buy another Sony TV ever again. A Class action lawsuit is needed, they know the issues with the updates, but never addressed it.

Hi User ,. We are sorry to hear this. Can you please tell us the current firmware version of your Bravia TV? Hi Micah. We apologize for any inconvenience that you experienced. Please send us a message of your Case number so we can check your file. I also tried a 64gig USB3. Either drive provided the same result. It's unfortunate to hear that. For further troubleshooting, try the following:. With the TV on, unplug the power cord from the wall.

Check again the current software version to confirm that the update has successfully been installed. The USB flash drive must meet the following conditions:. If the software update fails even when the above conditions are met:. Need help logging in? Sony Group Site. Sony Design. Sony Professional.

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View now. Favourites Search Sony Sony Sites. Search Sony. Toggle SideBar. Sign in to ask the community. Site Help More. View This Post. Edited June 29, at AM. Reset router reset connection reset to factory settings tried again same result I thought I would give USB update a shot. Televisions Sony Bravia. User , jcarusodesign1. Thanks, Zac. It is not working correctly. Sent from Mail for Windows Hi Guchaokang, Thanks for getting back to us! Regards, -Erin. Hi Atthebeachin03, Welcome to the Sony Community!

Hi ct, Have you tried updating the software version of your TV? Hi JJohnnyxsi, We apologize for the inconvenience. Hi Johnnyxsi, Welcome to Sony Community! Regards, -Jay Sony Social Support. Any help would be appreciated! Hi Tvav, Welcome to Sony Community!

Hello Inspectorbenji, Welcome to the Sony Community! I recently experienced similiar problems with update from November, version to January, Regards, Pace. Hi Camping in rishikesh, Welcome to Sony Community!

Saturday, April 13, PM Yes I did find the above upgrade few hours after my post and the download did work.